Cookie Policy

TICKTUR GLOBAL LTD

Cookie Policy – TICKTUR GLOBAL LTD

En At Ticktur Global Ltd, we use cookies and similar technologies to offer you a personalized experience, optimize site performance, analyze traffic, and show you relevant content and communications about our services (CRM, audioguides, technological solutions, and tourism collaborations).

This policy explains:

What cookies are.
What types we use and why.
How you can manage them.
How long we keep your choice.

Non-essential cookies (analytics and marketing) will only be used with your consent (Art. 6.1.a GDPR).
Technical cookies are based on legitimate interest (Art. 6.1.f GDPR).

1. What are cookies?

Cookies are small text files that are stored in your browser when you visit a website. They allow us to recognize your device, store your preferences, facilitate navigation, or collect usage statistics.

2. What cookies do we use?

These are necessary for the website to function. No consent is required.

session_id: Keeps the session active.
cookie_consent_status: Stores your cookie selection.

b) Customization Cookies
These allow us to remember preferences such as language, design, or region.

user_lang: Chosen language.
ui_theme: Site appearance.

c) Analytics or Statistical Cookies
These help us understand how users interact with the website in an anonymous way.

_ga: Generates anonymous ID for analysis (expires in 2 years).
_gid: Measures behavior in active sessions (expires in 24 hours).

d) Marketing or Advertising Cookies
These are used to display relevant ads or content about our services.

_gcl_au: Measures conversions (Google Ads).
fbp: Tracks campaigns on Meta (Facebook/Instagram).

e) Third-party Cookies
Some features (maps, videos, chat, or social media) may set external cookies. Common providers include:

Google (Analytics, Ads, Maps, YouTube).
Meta (Facebook, Instagram).
YouTube.
Tidio (live chat).

ℹ️ These providers may transfer data outside the EEA (e.g., the US), under Standard Contractual Clauses or adequacy frameworks like the Data Privacy Framework.

3. How to manage cookies?

When you enter our website, you will see a panel where you can:

✅ Accept all.
❌ Reject non-essential cookies.
⚙️ Customize by category.

You can change your choice at any time using the “Cookie Settings” link in the footer or by writing to info@ticktur.com.

You can also configure them from your browser:

Chrome
Firefox
Safari (including iOS)
Android Chrome

⚠️ If you disable technical cookies, some website features may not function correctly.

4. Consent Retention

Your settings will be stored for 12 months. After that, we will request your consent again.
You can update or revoke your choice at any time from the settings panel or by writing to info@ticktur.com.

5. Users Outside the EEA

If you access from outside the European Economic Area, we will still apply this policy and respect your settings, subject to local regulations.

6. Changes to this Policy

We may update this policy due to technical, legal, or operational changes. If they are substantial, we will notify you on the website or via email to info@ticktur.com.